A member of the crew asks permission to use the bathroom. While inside the bathroom, he pours water on the floor around the base of the toilet. He tells the home owner that the toilet has been leaking and might have rotted the wooden sub-floor. After inspecting the crawl space, he informs the home owner that the bathroom floor is rotten, is dangerous and must be replaced. Eventually his crew will charge several thousand dollars for hanging out in the crawl space and pretending to fix the floor, which is perfectly sound.